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Frequently Asked Questions

Find quick answers to your questions about our luxurious wigs, shipping, care, and more.

FAQ Regarding Wigs

Choosing the right wig depends on your face shape and personal style. For round faces, longer styles that add height are flattering. Oval faces can wear most styles, while square faces benefit from soft, layered cuts. Heart-shaped faces look great with chin-length or longer styles.

Proper wig care involves gentle handling, regular washing with wig-specific shampoos and conditioners, and storing it on a wig stand to maintain its shape. Avoid excessive heat and styling products to prolong the life of your wig.

It depends on the type of wig. Human hair wigs can generally be styled with heat tools, but it's important to use a heat protectant and keep the temperature low. Synthetic wigs should not be exposed to heat unless they are labeled as heat-resistant.

To measure your head for a wig, use a flexible tape measure and follow these steps: Measure around your head starting at your forehead, just above your ears, and around the nape of your neck. This will give you the circumference. Additionally, measure from your front hairline to the nape of your neck and from ear to ear over the top of your head.

The frequency of washing your wig depends on how often you wear it and your lifestyle. Generally, you should wash your wig every 8-10 wears. If you wear it daily, washing it every two weeks is recommended to maintain its freshness and longevity.

Human hair wigs can be dyed or colored just like natural hair. However, it's important to have this done by a professional to avoid damage. Synthetic wigs, on the other hand, cannot be dyed as the fibers do not absorb color in the same way.

Lace front wigs have a lace panel only at the front, which allows for a natural-looking hairline and the ability to style the hair away from the face. Full lace wigs have a lace base that covers the entire head, allowing for more versatile styling options, including updos and ponytails.

To secure your wig, you can use adjustable straps, wig clips, or combs that come with the wig. Additionally, wearing a wig cap underneath can help keep the wig in place. For extra security, some people use wig tape or adhesive.

FAQ Regarding Shipping

Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 2-3 business days, and delivery takes 5-7 business days for domestic orders. International shipping may take longer.

Yes, Kleopatra Curls ships worldwide. Shipping costs and delivery times will vary based on the destination country and the shipping method selected at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Once your order has been shipped, you will receive an email with a tracking number and a link to the carrier's website where you can track your shipment. You can also log in to your Kleopatra Curls account to view your order status and tracking information.

FAQ Regarding Returns

We believe in the quality and excellence of our products, which is why we offer a 60-day return policy. We accept returns of new, unopened items within 60 days of delivery for a full refund. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return and receive a return authorization.

If you receive a defective or damaged item, please contact us immediately at [email address] with your order number and photos of the damage. We will provide you with a return shipping label and instructions on how to return the item for a replacement or full refund.

Return Policy

For more details, check out our return policy here.